Do you offer shipping to Europe?

We currently only offer shipping to mainland UK. If you wish to purchase Aqua Products in Europe, please find a local authorised stockist via our retailer locator here.

How long will it take to receive my order?

Delivery times may vary depending upon location, however, we aim to have all parcels delivered within 3-5 working days (excluding Bank Holidays).

Do you accept returns?

Yes, we do accept returns, subject to fulfilment of the following conditions:

1. The item must have been purchased via our online store.
2. The item should not have been used in any way prior to returning it.
3. The item must come contained within its original packaging, with all the tags and information booklets provided.

If these requirements are met then the return or exchange request must be made within 14 days of the delivery date. To request a return, please contact our support team by submitting your request via the Contact Us form provided. A member of our support team will respond to you as soon as possible.

Aqua Products® carry a warranty of 12 months from the date of purchase, if purchased brand new from an authorised Aqua Products® retailer or directly through our webstore. This warranty covers defective products only. This warranty does not cover user damage to products, examples of, but not limited to, rips, dents, scratches and normal wear and tear. Damage due to misuse, alteration to the product, or user negligence is also not covered under this warranty.

Any claims made after 12 months will not be considered, regardless of the number of times the item has been used.

For more information on our warranty please click here.